A Pragmatic Guide to the 5 Nines of Customer Experience
sponsored by CA Technologies.

IT relies on availability as the measurement to confirm that everything is working as it should -- you want availability to be at "5 nines", or working 99.999 percent of the time. But is availability really the best indicator of IT success?

In this white paper, learn why measuring availability of your machines isn't enough, and why you need to consider:

  • Reliability
  • Performance
  • Accuracy

Read now to discover how to better understand the impact of IT on individual customers and how to improve their experience by moving away from the 5 nines of availability to the 5 nines of the customer experience.

Available Resources from CA Technologies.
See what other users are reading via our Daily Top 50 Report

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement