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A Pragmatic Guide to the 5 Nines of Customer Experience
IT relies on availability as the measurement to confirm that everything is working as it should -- you want availability to be at "5 nines", or working 99.999 percent of the time. But is availability really the best indicator of IT success?
In this white paper, learn why measuring availability of your machines isn't enough, and why you need to consider:
Read now to discover how to better understand the impact of IT on individual customers and how to improve their experience by moving away from the 5 nines of availability to the 5 nines of the customer experience.