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Can you ensure business service reliability?

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Forward-thinking IT organizations are moving away from device-level monitoring perspectives to more customer-focused, service-oriented perspectives. This concept is called business service reliability, and it can help you understand how IT affects your customers.

In this webcast, hear from Bryan Collins, VP of Telecom Operations and Support at BBVA Compass, as he discusses the importance of customer experience for IT and the difficulty of adopting a business service reliability model.

Watch now to discover how BBVA were able to identify problems across the organization and quickly resolve them, bridging the gap between their availability model and their service-centric, reliability model.

Vendor:
CA Technologies.
Premiered:
Sep 2, 2013
Format:
Multimedia
Type:
Webcast
Language:
English

This resource is no longer available.