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3 Capabilities Required to Unlock the Benefits of Web Self-Service
It makes sense that empowering consumers to serve themselves online not only increases customer satisfaction, but reduces customer support costs. However, most companies are not doing enough to improve their Web and social support sites, or to guide customers to the self-service options that best fit their needs.
This whitepaper examines the 3 key capabilities required to generate positive Web self-service results. Read on to gain a better understanding of how to transform your customer knowledge and Web self-service tools to achieve higher customer retention and significantly reduce support costs.