3 Capabilities Required to Unlock the Benefits of Web Self-Service
sponsored by Oracle Corporation

It makes sense that empowering consumers to serve themselves online not only increases customer satisfaction, but reduces customer support costs. However, most companies are not doing enough to improve their Web and social support sites, or to guide customers to the self-service options that best fit their needs.

This whitepaper examines the 3 key capabilities required to generate positive Web self-service results. Read on to gain a better understanding of how to transform your customer knowledge and Web self-service tools to achieve higher customer retention and significantly reduce support costs.

Available Resources from Oracle Corporation
See what other users are reading via our Daily Top 50 Report

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement