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How to Socially Enable your Contact Center

Cover

In order to deliver your brand promise, retain customers, and increase their lifetime value, it is necessary to provide great customer experiences across multiple channels – including social, mobile, phone, and chat.

In this white paper, learn about how the social-enabled contact center leverages social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touchpoints, and better engage customers with employees and partners.

Vendor:
Oracle Corporation
Posted:
03 Jan 2014
Published
03 Jan 2014
Format:
PDF
Length:
2 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.