sponsored by Oracle Corporation
Posted:  06 Jan 2014
Published:  25 Aug 2012
Format:  PDF
Length:  9  Page(s)
Type:  White Paper
Language:  English

Did you know that 53 percent of B2B customer loyalty is driven by the sales experience? And, in the Age of the customer, customers have more choices, higher expectations, and more influence.

This executive strategy brief explores customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.

CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Sales

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