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HP Finextra Customer Experience Report 2013
Your approach to customer interaction could mean the difference between business success and failure – but just what are today’s leading organizations doing to fuel better customer experiences?
This white paper reveals the results of a survey centered around customer interaction in the banking industry, with 103 responses coming from 52 different European retail financial groups. Inside, learn about the key forces impacting customer satisfaction, including:
- Multi-channel experiences
- Mobile banking services
- Big data and business intelligence
- And more