HP Finextra Customer Experience Report 2013

HP Finextra Customer Experience Report 2013

Cover

Your approach to customer interaction could mean the difference between business success and failure – but just what are today’s leading organizations doing to fuel better customer experiences?

This white paper reveals the results of a survey centered around customer interaction in the banking industry, with 103 responses coming from 52 different European retail financial groups. Inside, learn about the key forces impacting customer satisfaction, including:

  • Multi-channel experiences
  • Mobile banking services
  • Big data and business intelligence
  • And more
Vendor:
Hewlett-Packard Limited
Posted:
20 Dec 2013
Published:
20 Dec 2013
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
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