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Contact Center Report: Calming Customer Rage in the Modern Service Era
Today's customers have higher expectations than ever before when it comes to customer service, and they want help whenever and wherever they need it -- which is, more often than not, on the phone. If customers don't get the service they expect, they can easily become irritated, or even enraged. And 85% of customers will retaliate against a company of they needs aren't met!
So how can you at least, ease customer rage, and at best, prevent it in the first place?
Find out in this report, where you'll learn tips for call center agents on how to soothe and prevent angry customers, including:
- Empower customer service agents
- Hire the right agents for the right job
- Use technology to support "moments that matter"
- And more