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Outbound Call Center Optimization

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An effective and efficient call center has the power to deliver business insights, improve customer relationships, and capture new target customers – but cost constraints, global dispersion, and other challenges are working together to dampen call center effectiveness.

This exclusive resource introduces a strategy for optimizing call center operations and providing agents with timely, relevant information. Read on now to learn how this call center approach can help you:

  • Generate revenue by increasing sales conversion rates
  • Ensure consistent sales delivery at the beginning of the sales cycle
  • Reduce agent turn-over, operating expenses and knowledge loss
  • And more
Vendor:
IBM
Posted:
10 Dec 2013
Published
31 Jan 2013
Format:
PDF
Length:
4 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.