Outbound Call Center Optimization
sponsored by IBM

An effective and efficient call center has the power to deliver business insights, improve customer relationships, and capture new target customers – but cost constraints, global dispersion, and other challenges are working together to dampen call center effectiveness.

This exclusive resource introduces a strategy for optimizing call center operations and providing agents with timely, relevant information. Read on now to learn how this call center approach can help you:

  • Generate revenue by increasing sales conversion rates
  • Ensure consistent sales delivery at the beginning of the sales cycle
  • Reduce agent turn-over, operating expenses and knowledge loss
  • And more
Available Resources from IBM
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