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Demystifying Lifecycle Approach to Service Management
Traditionally, IT has taken an inside-out approach to its services but it is time to turn to a more outside-in approach in order to show customers and consumers the value of those services. That is not to say IT should eliminate all of its old practices, in fact, the key is to strike a balance between both methods by combining the views of the customers, processes, learning and development, and financials.
Download this exclusive webcast now for more information on this idea and uncover the essentials for running an effective lifecycle management system!