sponsored by Insight and Cisco
Posted:  25 Nov 2013
Published:  25 Nov 2013
Format:  PDF
Length:  2  Page(s)
Type:  Product Overview
Language:  English

In today’s business environment, companies are looking for ways to reduce business costs, improve operational efficiencies and increase customer response. This product brief introduces a contact center tool that offers:

  • Intelligent contact routing
  • Call treatment
  • Network-to-desktop computer telephony integration (CTI)
  • And multi-channel automatic call distribution (ACD) functionality

Continue on to learn of this technology’s contact center success characteristics, case study examples, and more!

Collaboration | Contact Center Management | Contact Center Services | Contact Center Software | CRM | Customer Satisfaction

View All Resources sponsored by Insight and Cisco

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