sponsored by Insight and Cisco
Posted:  25 Nov 2013
Published:  25 Nov 2013
Format:  PDF
Length:  2  Page(s)
Type:  Product Overview
Language:  English
ABSTRACT:

In today’s business environment, companies are looking for ways to reduce business costs, improve operational efficiencies and increase customer response. This product brief introduces a contact center tool that offers:

  • Intelligent contact routing
  • Call treatment
  • Network-to-desktop computer telephony integration (CTI)
  • And multi-channel automatic call distribution (ACD) functionality

Continue on to learn of this technology’s contact center success characteristics, case study examples, and more!






BROWSE RELATED RESOURCES
Collaboration | Contact Center Management | Contact Center Services | Contact Center Software | CRM | Customer Satisfaction

View All Resources sponsored by Insight and Cisco

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement