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Insight Contact Center Solutions: Datasheet
In today’s business environment, companies are looking for ways to reduce business costs, improve operational efficiencies and increase customer response. This product brief introduces a contact center tool that offers:
- Intelligent contact routing
- Call treatment
- Network-to-desktop computer telephony integration (CTI)
- And multi-channel automatic call distribution (ACD) functionality
Continue on to learn of this technology’s contact center success characteristics, case study examples, and more!