Advances in technology, such as cloud computing, big data, analytics, and mobility bring new opportunities to IT and also force organizations to rethink traditional ways of working.
Service management development – specifically analytics – is now an essential component for IT organizations seeking new levels of IT efficiency, relevance, and value. But, the issue in this technological advancement lies in operations.
Access this white paper to better understand how operations analytics can effectively support this IT transformation. Inside, learn how to overcome operations challenges and discover one innovative platform that can serve as a foundation for a truly next-generation approach to IT operations.