Top 10 IT Service Management Next Practices

Top 10 IT Service Management Next Practices


Although the changes to IT service management may seem to be slow and gradual over time, they create a challenge for I&O teams who have to keep up with the differences. Because there is no end in sight for this constant transformation, it is important that you adopt a set of next practices that will allow you to stay in line with the competition.

This exclusive whitepaper provides a list of the top 10 next practices. Here are some now:

  • Rationalize metrics and key performance indicators, and make them business-relevant
  • Move toward business-driven SLAs, reporting, service pricing and billing models
  • Reinvent the service part of IT service
  • Redefine and differentiate IT services by their business value contributions
  • And six more…

Read on for more information.

Hewlett-Packard Company
26 Nov 2013
26 Nov 2013
11 Page(s)
White Paper
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