Top 10 IT Service Management Next Practices

Top 10 IT Service Management Next Practices

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Although the changes to IT service management may seem to be slow and gradual over time, they create a challenge for I&O teams who have to keep up with the differences. Because there is no end in sight for this constant transformation, it is important that you adopt a set of next practices that will allow you to stay in line with the competition.

This exclusive whitepaper provides a list of the top 10 next practices. Here are some now:

  • Rationalize metrics and key performance indicators, and make them business-relevant
  • Move toward business-driven SLAs, reporting, service pricing and billing models
  • Reinvent the service part of IT service
  • Redefine and differentiate IT services by their business value contributions
  • And six more…

Read on for more information.

Vendor:
Hewlett-Packard Company
Posted:
26 Nov 2013
Published:
26 Nov 2013
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English
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