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Top 10 IT Service Management Next Practices
Although the changes to IT service management may seem to be slow and gradual over time, they create a challenge for I&O teams who have to keep up with the differences. Because there is no end in sight for this constant transformation, it is important that you adopt a set of next practices that will allow you to stay in line with the competition.
This exclusive whitepaper provides a list of the top 10 next practices. Here are some now:
- Rationalize metrics and key performance indicators, and make them business-relevant
- Move toward business-driven SLAs, reporting, service pricing and billing models
- Reinvent the service part of IT service
- Redefine and differentiate IT services by their business value contributions
- And six more…
Read on for more information.