The consequences of a missed appointment extend beyond minor inconvenience for healthcare organizations – they drive up operational costs, increase risk, clog up office schedules, and more.
The same can be said for other industries that use reminders, such as financial services, utilities, communication, airlines and retail.
But remaining truly personal and providing that “human touch” to an automated reminder experience can be a challenge.
To resolve this challenge, Sharp Rees-Stealy Medical Centers implemented a customer engagement system which enabled them to, “automate a whole set of dialogues that normally would take a human being.”
Learn how they took steps to carefully protect the patient-doctor bond, while being able to:
- Reduce the frequency of missed appointments
- Improve patient satisfaction and experiences
- Reduce operational costs
- And more