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The Blueprint to Contact Center Modernization- Replacing Your ACD
The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD .
Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to:
- Enhance Customer Experience
- Virtualize your customer service environment
- Reduce Total Cost of Ownership (TCO)
Get this whitepaper for best practices and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment.