Service Management in the New Style of IT
sponsored by Hewlett-Packard Company

New changes to IT environments – brought on by cloud/SaaS, mobility, BYOD, and social media – are numerous and profoundly impacting IT service management (ITSM).

In this brief webcast, Forrester Research Principal Analyst Glenn O’Donnell reveals research on how leading companies are strategically using service identification, cataloguing, PPM, and change management, to adapt and deal with today’s changes in IT strategy.

View now for Glenn’s insight and expert answers to questions such as:

  • How do these changes impact the role and mission of IT?
  • How are these new services valuable to the business? 
  • How can end users recognize and appreciate the value of IT services?
  • And more
(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from Hewlett-Packard Company
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement