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Service Management in the New Style of IT
New changes to IT environments – brought on by cloud/SaaS, mobility, BYOD, and social media – are numerous and profoundly impacting IT service management (ITSM).
In this brief webcast, Forrester Research Principal Analyst Glenn O’Donnell reveals research on how leading companies are strategically using service identification, cataloguing, PPM, and change management, to adapt and deal with today’s changes in IT strategy.
View now for Glenn’s insight and expert answers to questions such as:
- How do these changes impact the role and mission of IT?
- How are these new services valuable to the business?
- How can end users recognize and appreciate the value of IT services?
- And more