How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management

How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management

Cover

IT is often forced to focus on fixing the most recent critical issues instead of working on strategic initiatives that can drive value for the business. To change this, organizations need to implement service level management (SLM) to make sure that service related obligations are being met.

Continue on to this exclusive white paper to find out how to drive ROI  with 3 SLM best-practices:

  1. Standardized contract creation
  2. Improved data collection and reporting
  3. Adjusted performance levels to avoid overinvestment
Vendor:
CA Technologies.
Posted:
14 Nov 2013
Published:
14 Nov 2013
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
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