Smarter Process in the age of the customer

Smarter Process in the age of the customer

Cover

It is clear that we are currently living in the age of the customer, with customer expectations at an all-time high.

The big question is: Can service providers in industries such as banking, insurance, healthcare, and government meet the challenge? Furthermore, why shouldn’t opening a bank account or filing an insurance claim be as easy as buying a book online?

This white paper answers these questions with the Smarter Process Approach. Inside, explore this methodology and find customer case studies that bring it to life.

Vendor:
IBM
Posted:
12 Nov 2013
Published:
30 Apr 2013
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
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