sponsored by Avaya
Posted:  11 Nov 2013
Published:  11 Nov 2013
Format:  PDF
Type:  White Paper
Language:  English

Empowered customers are rapidly changing today’s business landscape, and the contact center is at the heart of this change. Better access to information on company products and services creates a sense of transparency and trust between the organization and the buyer.

However, poor customer interaction in the contact center can have negative effects that be felt throughout the entire business.

This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.


Contact Center Management | Contact Center Services | Contact Center Workforce Management | Contact Centers | Contact Management

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