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Avaya Trend Advisor: Customer Experience Past and Future

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Understanding the past is the key to a successful future, and call centers are no exception to this. This exclusive paper takes an in-depth look at the history of the call center and how it has evolved from early phone-in centers to customer experience management hubs. Read on to learn how your organization can utilize call centers to improve customer satisfaction and business reach. 

Vendor:
Avaya
Posted:
11 Nov 2013
Published
11 Nov 2013
Format:
PDF
Type:
White Paper
Language:
English

This resource is no longer available.