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Enhancing Communication, Improving Collaboration at Cisco: Case Study

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Communication is crucial to a successful business, especially when it comes to support. Having a contact center that is efficient and effective requires technology that allows parties on both ends to communicate clearly and productively. This exclusive case study examines how a worldwide leader in IT networking was able to utilize a unified communications solution in order to enhance the quality of the service call process, allowing a better focus on customer issues to improve productivity and employee satisfaction.

Vendor:
Insight and Jabra
Posted:
18 Nov 2013
Published:
18 Nov 2013
Format:
PDF
Type:
White Paper
Language:
English

This resource is no longer available.