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Enhancing Communication, Improving Collaboration at Cisco: Case Study
Communication is crucial to a successful business, especially when it comes to support. Having a contact center that is efficient and effective requires technology that allows parties on both ends to communicate clearly and productively. This exclusive case study examines how a worldwide leader in IT networking was able to utilize a unified communications solution in order to enhance the quality of the service call process, allowing a better focus on customer issues to improve productivity and employee satisfaction.