In the world of manufacturing, positive customer experiences have quickly become a gateway to profitability, and companies everywhere are focusing their efforts on serving customers better.
However, between cost concerns, confusion around the definition of “customer experience,” and other challenges, providing the kind of experiences that lead to success is easier said than done.
Access this analyst report today to learn how customer experience excellence is becoming a business differentiator, and how modern ERP can support better experiences. Inside, learn more about:
- The lack of customer experience maturity
- The role of ERP in supporting a higher customer experience
- Key advice for moving forward toward customer experience excellence
- And more