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The Cloud: Up Where Customer Service Belongs
Superior customer service is no longer an option, but a necessity, with 60% of customers saying they will often pay more for a better experience. And these experiences translate into your brand reputation, with happy customers telling up to six people about their experience, while dissatisfied customers pass on their feelings to up to 15 people.
This eBook presents the value of providing superior customer service and how so many companies today prioritize investments in field service management. Readers will also learn the value of leveraging the cloud when deploying a field service optimization solution. Continue on to learn how you can enhance your customer service. Topics include:
- Customer complaints: What you hear is only the tip of the iceberg
- Mobility for effortless connectivity and collaboration
- Only with real-time data can everyone excel
- An abundance of cloud benefits
- And much more!