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Enabling Technology Assessment

Cover

Many call center organizations rely on interactive voice response (IVR) tools -- both dual-tone multi-frequency (DTMF) or “touch tone” and speech recognition. Still, IVR remains one of the least-liked of all customer contact channels, and is often incompatible with mobile devices.

So what does it take to deliver a high quality, effective IVR tool? And what should you look for when purchasing one?

Find out in this analyst report, as you'll get a comprehensive technology assessment of hosted Interactive Voice Response tools.

Vendor:
VoltDelta
Posted:
21 Oct 2013
Published:
21 Oct 2013
Format:
PDF
Length:
10 Page(s)
Type:
Analyst Report
Language:
English

This resource is no longer available.