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Enabling Technology Assessment
Many call center organizations rely on interactive voice response (IVR) tools -- both dual-tone multi-frequency (DTMF) or “touch tone” and speech recognition. Still, IVR remains one of the least-liked of all customer contact channels, and is often incompatible with mobile devices.
So what does it take to deliver a high quality, effective IVR tool? And what should you look for when purchasing one?
Find out in this analyst report, as you'll get a comprehensive technology assessment of hosted Interactive Voice Response tools.