This resource is no longer available
The US Contact Center Decision-Makers’ Guide 2013
Contact centers are always striving to improve customer experience, increase efficiency, and keep costs down. To do this, many organizations invest in automated voice-based technology, or telephone self-service. But how are successful companies leveraging this technology? What are the benefits you can expect to experience?
Find out in this comprehensive, guide, where you'll get an in-depth look at self-service technology for the contact center. Explore tools such as interactive voice response (IVR) and dual-tone multiple frequence DTMF, as well as the benefits and use cases for each.