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The US Contact Center Decision-Makers’ Guide 2013

Cover

Contact centers are always striving to improve customer experience, increase efficiency, and keep costs down. To do this, many organizations invest in automated voice-based technology, or telephone self-service. But how are successful companies leveraging this technology? What are the benefits you can expect to experience?

Find out in this comprehensive, guide, where you'll get an in-depth look at self-service technology for the contact center. Explore tools such as interactive voice response (IVR) and dual-tone multiple frequence DTMF, as well as the benefits and use cases for each.

Vendor:
VoltDelta
Posted:
24 Oct 2013
Published:
30 Apr 2013
Format:
PDF
Length:
16 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.