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Revolutionizing Contact Center Quality Management with Speech Analytics

Cover

Recording some or all inbound and outbound telephone calls is a common practice among contact centers, and a critical means of assessing customer service quality. However, traditional quality management (QM) programs can be time-consuming, expensive and inaccurate.

This resource investigates key challenges of the traditional QM process, and introduces analytics-driven quality management as an effective alternative.

Vendor:
Genesys
Posted:
22 Oct 2013
Published:
22 Oct 2013
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.