The Inner Circle Guide to Multichannel Customer Contact
sponsored by Genesys

While catering to customer channel preferences is important, you need to be sure that your customers receive the same excellent experience regardless of the channel they choose. So how can you be sure to get it right?

This comprehensive guide is jam-packed with insights, advice, and tips to help you successfully navigate multichannel customer contact. Inside, gain insight into customer and business attitudes toward multichannel interactions, and learn more about the following topics:

  • The past, present, and future of multichannel contact
  • Top drivers for multichannel customer experiences
  • Channel focus: Email, SMS, social media, video, and others
  • And much more
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