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The Inner Circle Guide to Multichannel Customer Contact

Cover

While catering to customer channel preferences is important, you need to be sure that your customers receive the same excellent experience regardless of the channel they choose. So how can you be sure to get it right?

This comprehensive guide is jam-packed with insights, advice, and tips to help you successfully navigate multichannel customer contact. Inside, gain insight into customer and business attitudes toward multichannel interactions, and learn more about the following topics:

  • The past, present, and future of multichannel contact
  • Top drivers for multichannel customer experiences
  • Channel focus: Email, SMS, social media, video, and others
  • And much more
Vendor:
Genesys
Posted:
08 Nov 2013
Published
30 Sep 2013
Format:
PDF
Length:
116 Page(s)
Type:
eBook
Language:
English

This resource is no longer available.