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Social, Mobile Research Results Reveal How to Boost Customer Satisfaction, Drive Revenue

Cover

Modern consumers expect to interact with your business however and whenever they want. As a result, new channels for service delivery are emerging – but how are social media, mobile devices, and other channels impacting customer experience strategies?

This report presents the results of a survey of 753 consumers, as well as 100 organizations, regarding emerging channels and customer experiences. Read on now to find a strategy for driving customer experience success.

Vendor:
Salesforce.com
Posted:
14 Oct 2013
Published:
14 Oct 2013
Format:
PDF
Length:
10 Page(s)
Type:
Research Content
Language:
English

This resource is no longer available.