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Social, Mobile Research Results Reveal How to Boost Customer Satisfaction, Drive Revenue
Modern consumers expect to interact with your business however and whenever they want. As a result, new channels for service delivery are emerging – but how are social media, mobile devices, and other channels impacting customer experience strategies?
This report presents the results of a survey of 753 consumers, as well as 100 organizations, regarding emerging channels and customer experiences. Read on now to find a strategy for driving customer experience success.