The old, safe, and stable transaction-oriented systems view of IT is dead. Empowered customers, coupled with increasing economic, product, and market change, force organizations to become customer-focused, outcome-oriented business partners who must think about technology systems as business drivers and revenue catalysts.
In July 2013, the Technology Business Management Council (TBM Council) commissioned Forrester Consulting to evaluate the impact of current business imperatives on the metrics that CIOs use to convey the performance and contribution of technology to business goals.
Forrester found that an optimal BT value scorecard would span four areas: health, delivery, outcome, and agility. These domains convey the best blend of information so that business leaders truly understand the role and contribution of technology in their business. Read on to explore more.