sponsored by BMC Software, Inc.
Posted:  08 Oct 2013
Published:  09 Oct 2012
Format:  PDF
Length:  4  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

There has always been a split between IT service support and delivery staff and the infrastructure and operations staff.

Support teams often don’t understand the pressure on the operations staff to perform quick fixes while the operations team doesn’t see the planning that goes into IT service management.

Download this informative white paper to see how to close gap and the benefits it can bring to your company, including improving end user satisfaction.






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