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Trends to Watch: Customer Experience and Interaction
It seems that the social media and smart device flood is growing stronger and bigger every day. The important thing to remember about floods is this: they are destructive. The same thing can be said in conjunction with companies that are falling behind in this trend. With the influx of connectivity and smart devices, a fair portion of companies are failing to take advantage of the ever-connected consumer. In today’s times, the majority of consumers are connected to some form of buying atmosphere nearly 24/7. A question should arise: is your company riding the flood or sinking beneath?
The following article details how technologies are evolving to meet new customer demands, and providing recommendations for both enterprises and vendors.
Click below to learn more.