This resource is no longer available
Web Content Deliver 101: Delivering Exceptional Web Content
Customer experience management (CEM) designates an evoloving set of practices, technologies, partnerships, and busienss values that enable organizations to optimize and deliver superior customer service. Mastering CEM is essential to improve the quality of experiences you offer.
View this resource to learn how web content management (WCM) software contributes to CEM. This report highlights the WCM partnerships within the context of CEM. It includes an assessment framework to aid in the evaluation and selection of service provider partners.