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Medical Alert Success Story: Making the Connection
Today's customers want efficient, relevant experiences with your business, and with the technology available, there's no excuse not to give it to them! Unfortunately, many companies still rely on traditional contact center methods, resulting in lagging processes and unhappy customers.
For example, Medical Alert, a provider of personal emergency monitoring devices, was using an outdated, premise-based phone system that was prone to outages and had no reporting tools.
Check out this brief case study to learn how Medical Alert implemented a cloud-based blended contact center system in order to provide more reliable service to their customers and scale effectively for company growth.