Medical Alert Success Story: Making the Connection
sponsored by Five9

Today's customers want efficient, relevant experiences with your business, and with the technology available, there's no excuse not to give it to them! Unfortunately, many companies still rely on traditional contact center methods, resulting in lagging processes and unhappy customers.

For example, Medical Alert, a provider of personal emergency monitoring devices, was using an outdated, premise-based phone system that was prone to outages and had no reporting tools.

Check out this brief case study to learn how Medical Alert implemented a cloud-based blended contact center system in order to provide more reliable service to their customers and scale effectively for company growth.

(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from Five9
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement