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Contact Centers and Social Media: Match Made in Heaven?
Most contact center agents aren’t strangers to social media – but regardless of how deftly they navigate Facebook, Twitter, and other social media sites in their personal lives, a significant number of hurdles arise when a company decides to make social media channels a touch point for customer service.
Access this expert e-guide today to learn about the growing role of social media in the contact center. Inside, find tips for driving customer service excellence, count down five treacherous social media pitfalls, and more.