Contact Centers: Comparing the Total Cost of Ownership

Contact Centers: Comparing the Total Cost of Ownership

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Are you paying too much to operate your contact center?

For many organizations, the answer is yes – the traditional Time Division Multiplex (TDM) infrastructure often makes it hard to reduce contact center costs and offer new services.

This resource examines the total cost of ownership (TCO) of TDM contact centers, and compares it with the TCO of Session Initiation Protocol (SIP) contact centers. Read on to learn more today.

Vendor:
Genesys
Posted:
16 Sep 2013
Published:
30 Nov 2012
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English
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