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Agile Service Desk: Keeping Pace or Getting out Paced by New Technology?

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As more organizations support increasingly mobile, heterogeneous and remote environments, IT departments must increase agility in order to keep pace with today’s changes. But what’s the best way to do so?

In this webcast, systems management experts from Dell will help you discover more about the state of the service desk, the new requirements and tradeoffs in using a service desktop solution, and practical ways to ensure an effective service desk in 2013 and beyond. Watch and learn:

•    What are the most important service desk issues facing IT today?
•    Why service desk integration across the organization is so important
•    Why ease of use trumps other considerations when selecting a service desk solution
•    The place of ITIL in service desk implementations
•    Why some point solutions may have outlived their usefulness

Watch this webcast to make sure that your IT organization’s service desk is as agile as it needs to be to keep pace with new technologies.

Vendor:
Dell, Inc.
Premiered:
Sep 12, 2013
Format:
Video
Type:
Webcast
Language:
English

This resource is no longer available.