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How to Make Self-Service a Viable Option
An array of issues, complexities, questions, and roadblocks, combined with many others has prevented software vendors from offering self-service tools and has made it very difficult, if not impossible, for companies to implement a truly successful self-service telecom strategy.
In fact, telecom and IT departments continue to struggle with offering self-service to their organizations due to the complexities presented. Unfortunately, this struggle continues to prevent businesses from leveraging self-service as a powerful means to reduce their operational costs.
This white paper describes the use of innovations that successfully address the challenges listed above and explores how a leading vendor has developed a product that finally makes self-service a viable option.