Measuring, Monitoring and Improving Customer Experience

Measuring, Monitoring and Improving Customer Experience

Cover

More than ever, superior customer experience management (CEM) is lending businesses a key competitive edge in a global marketplace. However, implementing the process to accurately measure and monitor customer experience can be tough in an increasingly social media and information-driven world.

This E-Guide focuses on how companies can address CEM challenges and take steps to improve the overall customer experience. 

Vendor:
OpenText
Posted:
11 Sep 2013
Published:
11 Sep 2013
Format:
PDF
Length:
13 Page(s)
Type:
eGuide
Language:
English
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