sponsored by Aspect
Posted:  17 Feb 2014
Published:  31 Jul 2013
Format:  PDF
Length:  2  Page(s)
Type:  Case Study
Language:  English

Many organizations have turned to point solutions to handle multichannel customer service. However, this approach often results in disjointed service operations and inconsistent customer experiences. So how was how CVS/Pharmacy – the nation’s largest retail pharmacy chain – able to meet its customer service objectives?

This case study reveals how a unified contact center platform enabled CVS/Pharmacy to cut implementation spending in half, reduce email response from 24-48 hours to under 1 hour, improve speed-to-answer, and more.

Call Center Management | Call Center Services | Call Center Software | Call Centers | Channel Management | Contact Center Management | Contact Center Services | Contact Center Software | Contact Centers | CRM | CRM Best Practices | CRM Services | CRM Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software

View All Resources sponsored by Aspect

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement