Achieve a United Front, Front to Back
sponsored by Aspect

Today’s customers often don’t know or care where their requests are being handled – the front, middle, or back office, or a combination of the three. What matters to customers are results – so how can product and service providers deliver the experiences that customers demand?

This brief resource examines how back office inefficiencies can drive down the customer experience while also driving up costs, and explores the front end benefits of a productive back office.

Available Resources from Aspect
See what other users are reading via our Daily Top 50 Report

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement