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Achieve a United Front, Front to Back
Today’s customers often don’t know or care where their requests are being handled – the front, middle, or back office, or a combination of the three. What matters to customers are results – so how can product and service providers deliver the experiences that customers demand?
This brief resource examines how back office inefficiencies can drive down the customer experience while also driving up costs, and explores the front end benefits of a productive back office.