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Case study: How Cellular One improved customer experiences
Today’s wireless device users expect anytime, anywhere communications access and high quality, 24/7 service. However, when call center operations depend on outdated, inefficient telephony infrastructure, customer experiences – and agent satisfaction – will suffer.
In this case study, discover how leading regional wireless carrier Cellular One was able to deliver an improved customer experience by leveraging a unified contact center platform. Read on to learn more.