This resource is no longer available

A unified platform for customer interaction, workforce optimization

Cover

Consumers are becoming more empowered than ever. Unfortunately, many of the modern customer’s expectations and demands – from rapid knowledge access to channel flexibility – are at odds with the way the traditional call center was architected.

This guide examines how you can drive customer service success in today's Web 2.0 world by employing the right customer interaction management and workforce optimization platform. Read on to get started.

Vendor:
Aspect
Posted:
12 Sep 2013
Published
31 Mar 2013
Format:
PDF
Length:
7 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.