This resource is no longer available

Call Center Investments for Major CEM Value

Cover

Contact centers play a vital role in customer relationship management (CRM) and customer experience management (CEM) – but far too often, there’s a dissonance between the IT department and the contact center in regards to collaboration and communication.

In this e-guide from the experts at SearchCRM.com, learn how you can effectively bridge the gap between contact centers and IT in order to drive stronger CEM.

Vendor:
Genesys
Posted:
30 Aug 2013
Published:
30 Aug 2013
Format:
PDF
Length:
12 Page(s)
Type:
eGuide
Language:
English

This resource is no longer available.