Call Center Investments for Major CEM Value
sponsored by Genesys

Contact centers play a vital role in customer relationship management (CRM) and customer experience management (CEM) – but far too often, there’s a dissonance between the IT department and the contact center in regards to collaboration and communication.

In this e-guide from the experts at, learn how you can effectively bridge the gap between contact centers and IT in order to drive stronger CEM.

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