Smarter customer service with IBM business analytics

Smarter customer service with IBM business analytics

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Two thirds of customers will switch brands when dissatisfied with customer service. In addition, to attract a new customer can cost up to five times more than keeping an existing one. How can you ensure you're engaging with your customers effectively? 

View this resource to learn how your business can build better relationships with your customers by utlizing business analytics. 

Vendor:
IBM
Premiered:
Aug 30, 2013
Format:
Multimedia
Type:
Webcast
Language:
English
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