BPM has played a substantial role in driving back-office efficiency, process automation, and worker productivity. Now in 2013, BPM is positioned to star in its most challenging role to date: helping the enterprise embrace disruptive forces of change -- technological, competitive, and regulatory -- that are often unknown and unforeseen.
Market consolidation has driven broader adoption and visibility for BPM, but practitioners still struggle to decide if they need multiple BPM tools to cover different business process use cases and scenarios: building end-to-end processes, enabling customer experience initiatives, and engaging customers and employees via mobile and social channels.
Best practice dictates that to get a good return on your BPM investment means scaling from project to program. To remove the friction associated with the shift from project to program, next-generation BPM suites will empower business architects to execute on business strategy and embed methodology best practices.